Achieving high reliability is the ultimate aim of safety management. The quantification of equipment failure rates is a well established part of this process but this knowledge represents only a portion of the complete picture. To understand and therefore minimize the risk associated with industrial processes it is essential to understand the human reliability component. Identifying likely sources of human error, quantifying the likelihood of error and implementing measures to prevent, detect and recover are of crucial importance in managing safety and achieving high reliability and a number of human reliability assessment techniques are available for this purpose.

In this course, one of the most accessible techniques, the Human Error Assessment and Reduction Technique (HEART), which has been in use for over 20 years, will be explained. HEART is an easily used form of human reliability assessment which is used in a wide range of industries such as chemical, oil, gas, nuclear, transport, defense and medicine and which gives insight into potential sources of error.

Upon successful completion of this course, the delegates will be able to:

Ø   Understand the basics of human behaviour and errors

Ø   Describe the impact of human error

Ø   Present performance influencing factors

Ø   Identify human error identification

Ø   Illustrate generic task types

Ø   Detect error producing conditions

Ø   Implement human performance and quantified risk assessment

This course is intended for risk analysts, safety case assessors and managers, operations managers, safety advisors and specialists, systems engineers, system and equipment design assessors, regulators, inspectors and human factors advisors.

Day 1:

General/Introduction to Human Factors

·         Need to address human factors

·         Statistics

·         Incidents

Safety Culture/Organizational Factors

Day 2:

Human Error

·         Error models and theories

·         Types of errors in maintenance tasks

·         Violations

·         Implications of errors

·         Avoiding and managing errors

·         Human reliability

Human performance & limitations

·         Vision

·         Hearing

·         Information-processing

·         Attention and perception

·         Situational awareness

·         Memory

·         Claustrophobia and physical access

·         Motivation

·         Fitness/Health

·         Stress

·         Workload management

·         Fatigue

·         Alcohol, medication, drugs

·         Physical work

·         Repetitive tasks/complacency

Day 3:

Environment

·         Peer pressure

·         Stressors

·         Time pressure and deadlines

·         Workload

·         Shift Work

·         Noise and fumes

·         Illumination

·         Climate and temperature

·         Motion and vibration

·         Complex systems

·         Hazards in the workplace

·         Lack of manpower

·         Distractions and interruptions

Procedures, Information, Tools and Practices

·         Visual Inspection

·         Work logging and recording

·         Procedure — practice/mismatch/norms

·         Technical documentation — access and quality

Day 4:

Communication

·         Shift/Task handover

·         Dissemination of information

·         Cultural differences

Teamwork

·         Responsibility

·         Management, supervision and leadership

·         Decision making

Day 5:

Professionalism and Integrity

·         Keeping up to date; currency

·         Error provoking behaviour

·         Assertiveness

Organization's HF Program

·         Reporting errors

·         Disciplinary policy

·         Error investigation

·         Action to address problems

·         Feedback

A variety of methodologies will be used during the course that includes:

·         (30%) Based on Case Studies

·         (30%) Techniques 

·         (30%) Role Play

·         (10%) Concepts

·         Pre-test and Post-test

·         Variety of Learning Methods

·         Lectures

·         Case Studies and Self Questionaires

·         Group Work

·         Discussion

·         Presentation

This rate includes participant’s manual, Hand-Outs, buffet lunch, coffee/tea on arrival, morning & afternoon of each day.

Daily Course Timings:

    08:00 - 08:20       Morning Coffee / Tea

    08:20 - 10:00       First Session

    10:00 - 10:20       Coffee / Tea / Snacks

    10:20 - 12:20       Second Session

    12:20 - 13:30       Lunch Break & Prayer Break

    13:30 - 15:00       Last Session