26-02-2024 - 01-03-2024	3300 $	دبي

Course Introduction:

Many organizations all over the world have used the ISO 9001 quality management system standard as a framework for managing quality assurance within their operations and meeting the expectations of their customers. They have enjoyed the benefits of this structured approach to the control of risk and opportunities in their business.

Quality Assurance in Practice will provide delegates with a sound understanding of a practical approach to developing quality assurance in their organizations. This Quality Assurance in Practice training course goes on to look at the importance of risk-based thinking, the PDCA approach, and the process approach. Additionally, this training course explores other important aspects of developing a quality management system, including the role of audit in organizational improvement and the development of document control to support your system.

Course Objectives:

Upon successful completion of this course, the delegates will be able to:

Understanding a practical framework for the implementation of quality assurance in an organization
State the importance of risk-based thinking in quality assurance.
Realize the importance of leadership and developing an appropriate quality culture in organizations.
Develop specific practical audit skills.
Appraise a range of requirements for document control systems.

Who Should Attend?

This course is specially designed for Department Managers, Team Supervisors, Human Resources Managers, Finance Professionals who want to know more about quality assurance, Finance Audit Professionals who want to understand more about management systems auditing.

Course Outline:

Designing and Implementing ISO9001

The PDCA Approach
Risk Based Thinking
The Organization and Context
Needs and Expectation of Interested Parties
Significance of Effective Leadership Roles
Role and Responsibilities of Leaders in ISO9001
Culture of Quality – The Role of TQM

Planning and Operating a Quality Management System

Establishing Policies
Planning for a Quality Management System
Assessing Risk and Opportunity within a Quality Management System
Supporting Your System – resources, competence
Operations, Planning and Control

Audit as a Management Tool

Management Systems Auditing
The Face of a Systems Auditor
Requirements of ISO19011 – guidelines for auditing management systems
Types of Systems Audits
Planning Audits
Audit as Part of Performance Monitoring and Organizational Improvement

Audit in Practice

Developing a Programme of Audits
Planning an Audit
Opening Meetings
Audit Questions and Use of Check Lists
Conducting the Audit
Role Play Exercise

Document Management in Your Quality Management System

Building a Document Control System
Document Life Cycles
Consistency in Document Appearance, Notation and Circulation
Maintaining the Integrity of Document Controls
Availability of Documents to Interested Parties

Course Certificate:

International Center for Training & Development (ICTD) will award an internationally recognized certificate(s) for each delegate on completion of training.

Course Methodology:

A variety of methodologies will be used during the course that includes:

(30%) Based on Case Studies
(30%) Techniques
(30%) Role Play
(10%) Concepts
Pre-test and Post-test
Variety of Learning Methods
Lectures
Case Studies and Self Questionaires
Group Work
Discussion
Presentation

Course Fees:

To be advised as per the course location. This rate includes participant’s manual, Hand-outs, buffet lunch, coffee/tea on arrival, morning & afternoon of each day.