·         To set clear guidelines for effective communication

·         To consider the role of good interpersonal skills in the multi-cultural workplace of the Gulf

·         To understand different behavioral styles and learn to modify your behavior to achieve best results

·         To understand how to give and receive constructive feedback as a way to build better relationships

·         To demonstrate assertive behavior

·         To make use of all of the above skills to ensure effective teamwork

·         To create individual action plans for ongoing personal development

This course is for those people who want to understand how to communicate more effectively with their customers, their staff, their colleagues, and their bosses.

• What Is Effective Communication?

• Factors Affecting Communication
  > How Messages Flow
  > Barriers To Communication & How To Overcome Them

• The Dynamics Of Face-To-Face Communication
  > Body Language - 'The Hidden Communicator'
  > Tone Of Voice
  > The Power Of Language In Communication

• Ensuring Two-Way Communication
  > Developing Listening Skills
  > Asking The Right Questions
  > Transmitting Your Message Accurately

• Understanding Different Perspectives & Viewpoints

• The Effectiveness Of Written Communication
• Building The Best Relationships By Making Use Of Powerful Communication Techniques
  > The Johari Window

• Know Your Self
• Know How To Build Relationships With Others
• Use Feedback Techniques To Develop Better Relationships
• Communication Styles & The Use Of Them
  > The Differences Between Aggressive, Assertive, & Passive Behavior
  > Assertiveness Techniques

• Behavior Style Analysis - Amiable, Expressive, Analyst, Driver
  > Knowing Your Style
  > Understanding Others' Styles
  > Adapting Styles To Interact Better With Others

• Teamwork
  > Being A Team Player - The Impact Of Your Interpersonal Relationships
  > The Stages Of Group Development
  > Communicating For Effective Teamwork

A variety of methodologies will be used during the course that includes:

·         (30%) Based on Case Studies

·         (30%) Techniques 

·         (30%) Role Play

·         (10%) Concepts

·         Pre-test and Post-test

·         Variety of Learning Methods

·         Lectures

·         Case Studies and Self Questionaires

·         Group Work

·         Discussion

·         Presentation

This rate includes participant’s manual, Hand-Outs, buffet lunch, coffee/tea on arrival, morning & afternoon of each day.

Daily Course Timings:

    08:00 - 08:20       Morning Coffee / Tea

    08:20 - 10:00       First Session

    10:00 - 10:20       Coffee / Tea / Snacks

    10:20 - 12:20       Second Session

    12:20 - 13:30       Lunch Break & Prayer Break

    13:30 - 15:00       Last Session