Warehouse & Store Management

15-07-2024 - 19-07-2024 4200 Kuala Lumpur


Course Introduction:


Warehouses and stores are often under-rated operations in organizations, yet they are essential in providing customer service.


The purpose of this seminar is to show how to implement all of the essential tools for the effective management of warehousing and stores. This module therefore:

·         Shows how to evaluate procedures,

·         Shows how to change and improve methods by eliminating wasteful activities and excess costs.

·         Provides the practical skills to take back to the workplace.

·         Shows how to avoid those internal problems that limit performance

·         Allows delegates to obtain added value for money

·         Shows how to improve customer service



Course Objectives:


By the end of this seminar delegates will be able to:

·         Evaluate procedures

·         Change and improve methods

·         Eliminate wasteful activities/costs

·         Avoid all those internal problems that limit performance

·         Obtain added value for money

·         Improve customer service



Who Should Attend?


·         Those new to managing warehouses or stores

·       Those non warehouse people who need to gain an awareness of the issues and key drivers of stock control operations

·        Stock, Warehouse and Distribution Professionals


Course Outline:


Day 1

The Role of the Warehouse

·         Why we need a warehouse,

·         What functions they cover,

·         How do they fit into the supply chain

·         The balance between sorting and storing

·         12 initial questions to ask about warehousing activity


Product Classification

·         Supply /demand variables

·         ABC Analysis or the 80/20 rule

·         Determining product handling groups

·         Throughputs and product formats


Day 2

Layout Options

·         Receiving options

·         Storage options

·         Picking/assembly options

·         Dispatching options

·         Using the floor and the height space

·         Organizing for flow


Methods and Equipment

Here we specifically look at the lifting, storing and moving equipment available for specific layout options, including:

·         Warehouse structures

·         Loading bays

·         Selecting fork lift trucks

·         Selecting racking

·         Implications for warehouse layouts

·         Operational timings and planning


Day 3

Health and Safety

·         Duty of care

·         Inspections and risk assessments-task analysis

·         Equipment maintenance and care

·         Raising people's awareness


Security and Loss

·         Minimizing internal theft

·         Minimizing external theft

·         Preventative measures will be briefly discussed


Day 4

Productivity and Costs

·         Fixed and variable cost

·         Typical costs involved

·         A model for understanding the roles of productivity, utilization, and performance

·         Setting productivity and cost targets

·         The importance of having measurements and key indications of performance


Service Levels

As Warehouses are a link in the total process of satisfying customers, this session will therefore look at:

·         Internal and external customers

·         The three key customer service measure

·         Customer service sampling

·         Effects of substandard service

·         Minimizing errors


Day 5

Warehouse Layout

·         Different types of layout with advantages and disadvantages

·         Planning for flow in the warehouse

·         Checklists to help on deciding the best option




Course Methodology:


A variety of methodologies will be used during the course that includes:

·         (30%) Based on Case Studies

·         (30%) Techniques 

·         (30%) Role Play

·         (10%) Concepts

·         Pre-test and Post-test

·         Variety of Learning Methods

·         Lectures

·         Case Studies and Self Questionaires

·         Group Work

·         Discussion

·         Presentation


Course Fees:


This rate includes participant’s manual, Hand-Outs, buffet lunch, coffee/tea on arrival, morning & afternoon of each day.


Course Timings:


Daily Course Timings:

    08:00 - 08:20       Morning Coffee / Tea

    08:20 - 10:00       First Session

    10:00 - 10:20       Coffee / Tea / Snacks

    10:20 - 12:20       Second Session

    12:20 - 13:30       Lunch Break & Prayer Break

    13:30 - 15:00       Last Session

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