Professional First-Line Management Development Program

22-07-2024 - 26-07-2024 3300 Dubai

 

Course Introduction:

 

As people progress in their career and are promoted they soon realize that new skills are required to manage other people and to lead teams effectively.

 

 

Course Objectives:

 

This program will provide a framework to understand the key drivers of leadership and management success and a toolbox of essential team leadership and management skills.

  • The key team leadership and management skills, and when to use them
  • How to motivate and coach teams to higher performance

 

 

Who Should Attend?

 

This program is designed specifically for those who are new to team First-Line Management, leadership and management, or who have recently been promoted to a higher level or a bigger team. It will also help anyone who wishes to refresh and develop their team leadership and management skills.

  • First-Line Management
  • Team leaders (new and experienced)
  • Technical staff making the transition to management
  • Supervisors who wish to increase their effectiveness
  • Team leaders interested in further management development
  • Managers who wish to evaluate and improve their performance

 

 

Course Outline:

 

  • Understand the difference between managing and leading
  • Explore the main drivers of leadership and management success
  • Understand the key leadership and management skills, including:
  • goal-setting and motivation
  • impact and influence
  • customer service
  • emotional intelligence
  • delegation
  • time management
  • listening, feedback, appraisal and learning
  • managing conflict and challenge
  • performance management
  • reporting up (how to manage your boss)
  • profit and loss
  • coaching for performance
  • change and transition
  • personal development

 

 

Course Methodology:

 

A variety of methodologies will be used during the course that includes:

·         (30%) Based on Case Studies

·         (30%) Techniques 

·         (30%) Role Play

·         (10%) Concepts

·         Pre-test and Post-test

·         Variety of Learning Methods

·         Lectures

·         Case Studies and Self Questionaires

·         Group Work

·         Discussion

·         Presentation

 

 

Course Fees:

 

This rate includes participant’s manual, Hand-Outs, buffet lunch, coffee/tea on arrival, morning & afternoon of each day.

 

Course Timings:

 

Daily Course Timings:

    08:00 - 08:20       Morning Coffee / Tea

    08:20 - 10:00       First Session

    10:00 - 10:20       Coffee / Tea / Snacks

    10:20 - 12:20       Second Session

    12:20 - 13:30       Lunch Break & Prayer Break

    13:30 - 15:00       Last Session

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